Privacy Policy

Welcome to Elstran Books. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elstranbooks.com and use our services, including when you purchase our books, subscribe to our newsletter, or contact us through our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. We reserve the right to make changes to this privacy policy at any time. Any changes will be posted on this page with an updated revision date.

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register on our website or subscribe to our newsletter
• Purchase books or digital products from our store
• Contact us through our contact form or email
• Participate in surveys, contests, or promotions
• Leave reviews or comments on our website

The personal information we may collect includes:

• Contact Information: Name, email address, phone number (if provided)
• Account Information: Username, password, account preferences
• Payment Information: Billing address, payment method details (processed securely through PayPal)
• Communication Data: Messages you send us through our contact form or email
• Preferences: Newsletter subscription preferences, reading preferences

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked
• Location Data: General geographic location based on IP address
• Referral Data: How you found our website (search engine, social media, etc.)

We use PayPal to process payments securely. When you make a purchase:

• Payment information is processed directly by PayPal through their secure servers
• We do not store your complete credit card or bank account details on our servers
• We receive only the information necessary to fulfill your order (such as confirmation of payment and your email for delivery)
• PayPal's privacy policy applies to the payment information you provide to them

For more information about PayPal's privacy practices, please visit PayPal's Privacy Policy.

We use cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies are small data files placed on your device that help us improve our website and your experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, such as maintaining your shopping cart and login session
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your preferences such as language and display settings
• Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more information about cookies, visit www.allaboutcookies.org.

We may share your information in the following situations:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (PayPal), email delivery, and website hosting
• Legal Requirements: We may disclose information if required by law, court order, or other legal processes
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Protection of Rights: We may share information to protect the rights, property, or safety of Elstran Books, our customers, or others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data transmitted through our website (SSL/TLS)
• Secure storage of personal information on protected servers
• Regular security assessments and updates
• Access controls limiting who can access personal data
• Training for staff on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to:

• Provide our services and fulfill your orders
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain accurate business records

When your information is no longer needed, we will securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request that we restrict the processing of your information

To exercise any of these rights, please contact us at books@elstranbooks.com. We will respond to your request within 30 days.

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• The right to be informed about how your data is being used
• The right to access your personal data
• The right to rectify inaccurate data
• The right to erase your data (the "right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

If you believe we have violated your data protection rights, you have the right to lodge a complaint with a supervisory authority.

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected and how it is used
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising these rights

To exercise your California privacy rights, please contact us at books@elstranbooks.com.

If you have questions or concerns about this privacy policy or our privacy practices, please contact us: